Novanis’s technical personnel are highly trained professionals, who take pride in their expertise in all phases of hardware troubleshooting and maintenance service for most lines of IBM-compatible PC equipment. We handle warranty service, out-of-warranty service agreements, time-and-materials service calls, periodic service cleaning and hardware checks. Extended-hour coverage is available for both the warranty and post-warranty service options.

Warranty Repair

Novanis has a warranty policy covering all parts and labor associated with repair during the respective warranty periods of the equipment it sells. While equipment warranties are effective immediately, coverage varies per product. Upgrades to higher levels of warranty service are available, depending upon the manufacturer and product. Product models and serial numbers are recorded and maintained for warranty tracking purposes. Novanis technicians provide warranty service from 8:00 AM until 5:00 PM, Monday through Friday, excluding State-observed holidays.

Out-of-Warranty Repair and Service Contracts

Novanis offers service parts and equipment protection for the life of the product, providing the manufacturer still produces the part. Our service center supports drop-off or on-site repair and maintenance service for most lines of IBM-compatible PC equipment.

term basis – usually per year, though coverage can be adjusted to a desired number of months or years. Agreements are also available to handle periodic service cleaning and hardware checks. When handled on a per-call basis, the customer pays an individual charge for parts and labor.

Telephone Support

Telephone support is available Monday through Friday, 8:00 AM until 5:00 PM for in-warranty issues. Telephone support is also available with our Block Hour Priority Customer Agreement. Outsource personnel are available for in-house support help desks.